SynPeptides support centre
Frequently Asked Questions
Find clear answers about research peptide products, ordering, delivery, documentation and responsible laboratory use.
Are SynPeptides products for human or veterinary use?
No. All products are supplied for qualified laboratory research only. They are not medicines, supplements or products for human or veterinary use.
Where is SynPeptides based?
SynPeptides is based at Vitesse House 6 Estate Way, London E10 7WJ, United Kingdom. We offer delivery options to the UK and selected European destinations.
How do I find a product?
Use the search field, browse the full research peptide catalogue or explore collections for growth and hormone, recovery, metabolic and specialised research.
What information is shown on product pages?
Product pages include the product name, presentation, pricing, imagery and research-use information. Review the listing carefully before placing an order.
What delivery options are available?
Standard delivery is available for the UK and selected European destinations. Free delivery is available on qualifying orders over £75; see the Shipping Policy for details.
Can I return or cancel an order?
See the Refund Policy for the conditions that apply to cancellations, returns and damaged deliveries.
Where can I find quality and documentation guidance?
Read our Quality & Lab Standards page and Research Library for documentation-focused resources.
How can I contact support?
Use our Contact page or email hello@synpeptides.store. Please include your order number when contacting us about an existing order.